Samsung offers to replace Galaxy Note 7 in Nigeria

Samsung has offered to replace the scrapped Galaxy Note 7 for anyone with the product in Nigeria.
This is despite the fact that it was yet to launch the product in the country as at the time it was scrapped.
The Galaxy Note 7 was scrapped because it has caught fire several times, including during flights.
The company in a statement on Tuesday said: “We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. For the benefit of consumers’ safety, we stopped sales and exchanges of the Galaxy Note 7 and have consequently decided to stop production.”
Samsung said it remains committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation.
It added in the statement: “Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device are advised to power down and stop using the device and take advantage of the remedies available at our Samsung Authorized Service Centres.
“Although the Galaxy Note7 has not been released in Nigeria, the current Galaxy Note7 users, despite the original place of purchase are kindly advised to visit the nearest Samsung Authorized Service Centre for immediate assistance.
“Customers are advised to return their Galaxy Note7 to Samsung Authorized Service Centres and be guided with available options. Those who have already returned their Galaxy Note7 will also be contacted from Samsung for their options.
“We sincerely apologize for the inconvenience this may cause to customers and partners who have trusted and waited for the Galaxy Note7.”
The statement was signed by Emmanouil Revmatas, Director and Business Leader, Information Mobile and Technology, Samsung Electronics West Africa.
Revmatas said anyone requiring further assistance should contact the Samsung Call Centre, toll free, on 0800-7267864 (0800-SAMSUNG).