The management of Eko Electricity Distribution Company on Tuesday apologised to its consumers over the difficulty they encountered in recharging their prepaid meters for more energy credit units.
Godwin Idemudia, the General Manager, Corporate Communications Unit of the company, made the apology in a statement in Lagos.
The News Agency of Nigeria reports that EKEDC had on Monday said that consumers with prepaid meters might not be able to recharge their meters for more energy credit units for some time.
Idemudia explained that the hitches encountered in the DISCO’s network made it difficult for consumers to recharge their energy cards.
According to him, the network is back and consumers can now start recharging their meters through the company payment channels.
Idemudia said that this was due to some faults with the system, adding that efforts were being made to rectify the fault.
The general manager thanked the customers for their patience and understanding when EKEDC had a glitch in its system.
He said: “The system has been fixed and our customers can now start recharging their meters through all our payment channels.
“EKEDC highly regrets any inconvenience caused by hitches in our network.”