Leading telecoms operator, Airtel Nigeria, has assured its over 23 million customers in Nigeria of its capacity to provide innovative
value offerings, backed by consistent world class service.
Speaking recently at a dinner organized for Airtel’s high-end customers at Transcorp Hilton Hotel, Abuja, the Managing Director and
Chief Executive Officer, Airtel Nigeria, Segun Ogunsanya, restated the company’s preparedness to continue to delight its existing customers and to also welcome the new ones that would be joining it from other operators under the newly launched Mobile Number Portability.
Ogunsanya also reiterated Airtel’s commitment to evolving new product ideas that would enhance the service experience on its network and position the company as the preferred network for Nigerians seeking to join the “network that works”.
He further noted that the company’s rich portfolio of products and services have their roots in the tradition of the parent company,
Bharti Airtel, which always strives to establish its rich culture of service in diverse markets where it operates.
Ogunsanya said: “The Nigerian telecoms landscape is wearing a new look today because of the innovative and transformational product and service initiatives we introduced into the market.. Our commitment to you is very clear: to stay competitive in a fast-changing
telecommunications world and to keep you ahead in terms of service delivery that makes good business, social and economic sense. In doing this, we must bring to bear our skills in adapting to change and our ability to innovate.”
Airtel’s Director of Regulatory Affairs, Osondu Nwokoro, who spoke on the just introduced MNP, assured customers of the company’s readiness to absorb up to 100 per cent of the company’s current customer base as a result of the robust infrastructure it has laid over the past two years.
Nwokoro stated that telecoms consumers in Nigeria has a lot to gain by being on the Airtel network as the company had committed enormous resources on capacity and infrastructural building, to ensure delightful telecoms experience to customers at all times.
The Airtel corporate customers’ forum provided the company a platform to engage with its customers from the public and organized private sectors in Abuja and environs.
The company also used the platform to acknowledge and appreciate customer loyalty to the brand by providing them with gifts that
included top-of-range smart phones and other exotic items.
Customers at the upscale event were provided an opportunity to share useful insights on service experience and desired telecoms solutions that would help them grow and sustain their businesses.
Among the corporate customers at the event, which also featured a blend of comedy, live music and other forms of entertainment, were
representatives of the financial sector, manufacturing, oil and gas as well as government.
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