FirstBank clarified on Friday that the recent notice about transitioning to a new cloud-based platform was specifically intended for vendors, not customers.
An earlier report had disclosed that First Bank plans to transition to a new cloud-based procurement and financial platform as part of its ongoing strategy to improve operational efficiency and service delivery.
The migration, scheduled to begin on Saturday, October 26, is expected to result in temporary service disruptions, the tier one lender with over 42 million customers said in a Wednesday notice.
In a statement to refute the reports suggesting that it is undergoing a system upgrade, the bank explained that a message sent to vendors was misinterpreted and incorrectly reported.
The message, according to the bank, concerned transitioning from the current I-Supplier Platform to a new Cloud-based Supplier Platform to enhance vendor capabilities and benefits.
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“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational.
“We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform,” the statement read.
The bank reassured customers of its commitment to seamless service delivery.
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