Konga, an e-commerce firm, has extended its Payment On Delivery option to its customers in Abuja, effective from February 4, 2019.
The Co-Chief Executive Officer, Konga Offline, Nnamdi Ekeh made this known on Tuesday.
He said that the payment option was relaunched on Aug. 1, 2018, starting with customers in Lagos, with plans to extend same service to other states and locations nationwide.
Ekeh said that Konga had effectively achieved same day delivery of over 99 per cent of product orders in major cities in the last three months.
He said that the extension of POD option to Abuja was a fulfilment of the commitment made to customers.
According to him, Konga is determined to cover more states in the country and improve overall customer experience.
He said: “Customers in Abuja and environs can now enjoy the Payment On Delivery which we have now extended to cover the Federal Capital Territory and beyond.
“Internally, we have repositioned our delivery infrastructure and significantly improved our technology, staff capacity and processes to meet and exceed the expectations of our teeming customers.
“This has resulted in growing levels of satisfaction and positive feedback received from our customers, an overwhelming majority of whom now enjoy same day delivery, irrespective of their locations nationwide.’’
Ekeh said that through Kxpress – Konga’s logistics arm, the company had invested substantially in the acquisition of new line-haul trucks, delivery vans and motor bikes.
He said that Konga possessed the capacity to not only meet the commitments of POD in Lagos and Abuja, but to also achieve the extension of the service to other states across the country.
Ekeh said that the company also had a target to achieve 100 per cent same day delivery of major product categories/orders across the country before the end of 2019.
He said: “This ambition is already taking shape with the acquisition and set-up of mega warehousing facilities with cutting-edge technologies across major parts of the country.
“In addition to pre-payment and payment on delivery, you have the additional option of ordering online to pay and collect from the nearest Konga retail store.
“Our customers can also walk into any of our stores nationwide and with the help of our staff, order products we do not have in store, then pay and collect when it is delivered at the store or we deliver it at their door-steps.
“At Konga, our motivation revolves around simplifying the challenges of the peculiar Nigerian market and offering our customers multiple platforms.”
Ekeh said that under its new management, Konga had set about improving standards and renewing customers and investors’ confidence in the Nigerian e-commerce landscape with a series of strategic initiatives.
He said that these initiatives had seen the business grow its offline presence to reach more Nigerians, while simplifying the thorny issues of logistics, delayed delivery, payment and warehousing challenges that had encumbered other players in the sector.
According to him, Konga’s omni-channel strategy has seen the company expand its retail network nationwide with the rollout of new stores nationwide to reach the under-served and capture more Nigerians in the e-commerce net.
Ekeh said: “The long-term vision of the management of the new Konga is to establish at least a Konga retail store or presence in each of the 774 Local Government Areas in the country.
“We are focused on that mandate and we will continue to work hard behind the scenes to make it a reality.”