Close Menu
  • Home
  • News
  • Sport
  • Politics
  • Column
  • Business
  • Entertainment
    • Photos
    • Fashion
    • Movies
    • Music
    • Life & Style
      • Crime
      • R&D Health
      • Diet and Fitness
      • Intimacy
  • Videos
  • About Us
    • Contact Us
Facebook X (Twitter) Instagram
Trending
  • Third Edition: Governor to deliver NGE’s Lateef Jakande Lecture
  • NGE announces third Lateef Jakande lecture
  • Shettima not wrong, Tinubu has no power to remove a governor, ADC slams Presidency
  • Presidency debunks reports linking Shettima’s book launch remarks to Rivers’ crisis
  • 25th Anniversary: NDDC celebrates culture, affirms peaceful Niger Delta
  • Egbin Power boss advocates sustainable development in electricity sector
  • Tinubu’s defence of his critics’ freedom of expression, by Owaikhena Osikhekha
  • US Embassy offers reason for reviewing visa validity for Nigerians
Facebook X (Twitter) Instagram
The Eagle OnlineThe Eagle Online
Banner
  • Home
  • News

    Third Edition: Governor to deliver NGE’s Lateef Jakande Lecture

    July 11, 2025

    NGE announces third Lateef Jakande lecture

    July 11, 2025

    Shettima not wrong, Tinubu has no power to remove a governor, ADC slams Presidency

    July 11, 2025

    Presidency debunks reports linking Shettima’s book launch remarks to Rivers’ crisis

    July 11, 2025

    25th Anniversary: NDDC celebrates culture, affirms peaceful Niger Delta

    July 11, 2025
  • Sport

    Musa pledges revival as he unveils plans for Kano Pillars

    July 11, 2025

    WAFCON: Super Falcons edge Botswana in tough encounter

    July 11, 2025

    Gumel bankrolls Olympic marathon walk, invites Nigerians

    July 10, 2025

    CHAN 2025: 28 players in camp, seven others out

    July 10, 2025

    PSG crush Real Madrid to reach Club World Cup final

    July 10, 2025
  • Politics

    Gender equity critical to democracy – PLAC

    July 11, 2025

    Bello disowns APC chairmanship campaign posters

    July 11, 2025

    No intention to push away state chairmen – ADC leadership

    July 11, 2025

    Coalition : Bode George urges Atiku, others to stay in PDP

    July 11, 2025

    Edo 2024: Agba felicitates Okpebholo on Supreme Court affirmation

    July 11, 2025
  • Column

    Tinubu’s defence of his critics’ freedom of expression, by Owaikhena Osikhekha

    July 11, 2025

    Boss Mustapha’s full lecture at Garba Shehu’s book launch

    July 11, 2025

    BAT rejects Trump’s amazing offer, by Tunde Odesola

    July 11, 2025

    Ortom should set standard of telling the truth always, by Isaac Uzaan

    July 10, 2025

    Again, Trump’s way or the highway, by Azu Ishiekwene 

    July 10, 2025
  • Business

    Renaissance CEO seeks PIA review, applauds regulatory progress

    July 11, 2025

    Reforms: How Nigeria, Kenya are rewriting Africa’s procurement ‘playbook’, by Sufuyan Ojeifo

    July 11, 2025

    Lagos unveils investment deal book, bold vision for a 21st century economy

    July 10, 2025

    AEF warns against CBN’s new BDC policy, cites threat to Northern economy, national security

    July 10, 2025

    Host community trusts receive N97b, $149m development fund – NUPRC

    July 10, 2025
  • Entertainment
    1. Photos
    2. Fashion
    3. Movies
    4. Music
    5. Life & Style
      • Crime
      • R&D Health
      • Diet and Fitness
      • Intimacy
    Featured

    Beautiful Fire: A Poet’s protest against poor governance, by Michael Olatunbosun

    By Olatunbosun MichaelJuly 10, 2025 Life and Style 5 Mins Read
    Recent

    Beautiful Fire: A Poet’s protest against poor governance, by Michael Olatunbosun

    July 10, 2025

    Sir George Okei @ 80: Celebrating one of the moulders of Edo, Delta, by Jerome-Mario Utomi 

    July 5, 2025

    President Tinubu celebrates Olubadan of Ibadan at 90

    July 4, 2025
  • Videos

    Video: 2027: Alliance to have Atiku as president for one term, Obi as VP, to then run for presidency in 2031

    April 12, 2025

    APC Crisis: Why Tinubu demanded for Sanwo-Olu’s resignation

    April 10, 2025

    How Driver Of Gas-Bearing Truck Brought Misery To Many Under Otedola Bridge – Dotun Oladipo

    March 15, 2025

    Korra Obidi calls out ex-husband for failing to pay child support

    December 7, 2023

    2024 will be year of turbulence -Apostle Selman

    December 7, 2023
  • About Us
    • Contact Us
The Eagle OnlineThe Eagle Online
Home»Business»9mobile launches Enin, first Artificial Intelligence personal digital customer assistant
Business

9mobile launches Enin, first Artificial Intelligence personal digital customer assistant

The Eagle OnlineBy The Eagle OnlineJanuary 23, 2020No Comments
Facebook Twitter Pinterest LinkedIn WhatsApp Reddit Tumblr Email
Share
Facebook Twitter LinkedIn Pinterest Email

Most innovative telecommunication company in Nigeria, 9mobile, has reaffirmed its commitment to a superior experience for its esteemed customers with the launch of Enin, a personal digital customer assistant on the 9mobile network.
Enin, an Artificial Intelligence-enabled chatbot solution, is the first-of-its-kind by any Nigerian telco, which provides virtual assistance to customers and interacts with them as a human would.
According to Acting Director, Customer Care, 9mobile, Ehimare Omoike, Enin performs several roles such as airtime purchase, subscription to data plans, presents customers with offers, bonuses, sales, reminders, notifications, recommendations, subscriptions and customer service information.
It can also help to activate or deactivate services, as well as hand a customer over to a live agent, among other services.
Omoike said: “Enin is currently available on the 9mobile website, and plans are already underway to extend the service to our social media platforms. This service is a significant New Year incentive for our customers as it provides 24-hour quality service to them. With Enin, customers not only get their queries resolved promptly, but the icing on the cake is also that the service is not limited by time or physical location.”
On how to access Enin, Omoike disclosed that it is a first contact resolution and can be “accessed directly by clicking the chat bubble on the 9mobile website or via https://9mobile.com.ng/askenin.”
Commenting further on the chatbot solution, Omoike stated that superior customer experience is a cornerstone of 9mobile’s operations even as he affirmed the telco’s commitment to doing more for Nigerians in line with its established reputation as the caring network.
He said: “At 9mobile, superior customer experience is a core value that we are deeply committed to at all times. This is why we are continuously innovating to satisfy our customers because they are the reason we are in business. We are delighted to state that we have proceeded from rendering services to providing solutions for Nigerians, and this is a key value for us.”
Omoike added that 9mobile would not relent in boosting superior customer experience and that more innovative solutions were in the offing.
In its over 11 years of operation, 9mobile has launched several innovative solutions to boost superior customer experience.
Last year, it introduced a personalised WhatsApp Customer Care Channel on 09092000192 that is accessible to over 1.2 billion users globally and over three million users on the 9mobile network.

Post Views: 79

Follow The Eagle Online Channel on WhatsApp

9mobile Ehimare Omoike Enin
Share. Facebook Twitter Pinterest LinkedIn Tumblr Telegram Email
Previous ArticlePenCom directs employers to submit employees’ insurance certificate for 2020
Next Article Lagos begins recruitment in health sector
The Eagle Online

Related Posts

Renaissance CEO seeks PIA review, applauds regulatory progress

July 11, 2025

Reforms: How Nigeria, Kenya are rewriting Africa’s procurement ‘playbook’, by Sufuyan Ojeifo

July 11, 2025

Lagos unveils investment deal book, bold vision for a 21st century economy

July 10, 2025
Dangote Ad
© 2025 All Rights Reserved. The Eagle Online.
  • Home
  • Privacy Policy
  • Advert Rates
  • Submit News
  • Contact Us

Type above and press Enter to search. Press Esc to cancel.