Browsing: customer experience

The self-service option remains one of the most significant features that modern technology has provided businesses with which is to further engage and aid their customers in responding to issues in real-time, especially when there is a forced physical barrier between both parties.

Known as “IKEDC Care”, the contact centre was upgraded to facilitate increased access to IKEDC and enable customers receive prompt attention on issues relating to billing, metering, faulty installations, etc, from the comfort of their homes and offices