How Executive Order has helped us — FAAN Director

Capt. Rabiu Yadudu, Director of Airports Operations, Federal Airports Authority of Nigeria, says the Executive Order on Ease of Doing Business has brought about a lot of efficiency in airport operations.
Yadudu told newsmen in Lagos on Wednesday that the order had also improved synergy among security agencies operating at the airport.
The News Agency of Nigeria reports that the order was signed by Vice President, Yemi Osinbajo, on May 18, 2017.
It was expected to ease doing business at Nigeria’s airports by streamlining the activities of various aviation agencies and airline officials.
Yadudu said the order had broadened the horizon for the airport authority in entrenching safety and seamless facilitation.
He said: “It has helped FAAN to cut cost of operations through prudent use of our resources.
“Also, it has enabled us to know how to react to customers and stakeholders and has given us a better understanding of how to serve them better.”
Yadudu disclosed that FAAN had subscribed to an International Civil Aviation Organisation Programme on Airport Service Quality Programme that would aid the agency in improving on service delivery.
According to him, the programme uses data gathering to help the agency measure its passengers’ reactions to all levels of its operations.
Yadudu said: “This programme is all about gathering data from the incoming and outgoing passengers on all aspects of our operations, to help us improve our services through analysis of this data.
“The ASP is all about efficiency and how we respond to passengers stimuli.
“Airports all around the world are part of this programme and we decided to join in to aid us in measuring what we do, using it to improve where needed and compete favourably among the comity of nations.
“Every six months, an independent and impartial judge in ICAO rates us based on the data we provide from the passengers who answer simple questionnaires posed at them.
“This is a tested and trusted formula and it shows how committed FAAN is.
“Like all our programmes, the pilots will be in Lagos and Abuja, and after some months, we will broaden it with other aerodromes.
“It is an effective programme. We gather data and facts and use them to improve our performance.”