Union Bank emerges most effective bank in e-reference operations

Union Bank has bagged an award as the most effective bank in e-reference operations.
According to a statement issued by the bank in Lagos on Wednesday, the award was bestowed on the financial institution at the recently concluded 2017 CBN/NIBSS Electronic Payment Incentive Scheme Awards.
The Awards was organised by the Central Bank of Nigeria and the Nigeria Inter-bank Settlement System.
It said the e-reference operations refer to one of the activities carried out in Central Processing Centre under the Account Opening/Documentation Unit.
The statement said: “Contested by all the banks in Nigeria, Union Bank was recognised as the most efficient bank in ensuring reference requests are processed within minutes of receipt on the platform.
“A measure which is considered commendable compared to the turnaround time of other banks in the industry.”
The statement added that the award was the latest in a string of accolades for the bank due to its successful transformation initiative.
The statement quoted Nath Ude, the bank’s Head of Service and Technology, as saying the “bank was committed to improving customers’ lifestyles by massively investing in providing a safer, simpler and smarter way of banking”.
Ude said: “The improvement in our banking operations is clearly evidenced by the growth in the daily transactions on our online banking channels.
“Union Bank also has the fastest-growing online banking platforms in Nigeria, so we are very delighted to receive this award.
“We promise to continue building on our achievements and to ensure that our customers enjoy a simpler and smarter banking system.”
The statement also quoted Joe Mbulu, the Transformation Director of the bank, as saying: “Customers should leverage on its safer and faster online banking platforms.”
Mbulu said that the bank’s transformation strategy was built on speed, safety and comfort for its customers demonstrated by investing in efficient and effective technology.