The General Manager of the Lagos State Traffic Management Authority, Olalekan Bakare-Oki, has explained why complaints against operatives have generally reduced.
The General Manager offered the reasons for the reduction in complaints in an interview with the News Agency of Nigeria (NAN) in Lagos.
Bakare-Oki said this was because of the feedback channels created by the agency that gave the public access to it, especially its call centre.
He said the call centre has received more 5,000 calls since its inauguration on July 9, 2024.
He said that the calls included feedback on happenings on the roads and performance of LASTMA officers at various traffic hotspots.
He said that the calls were promptly attended to, adding that the centre had 10 officers ready to attend to calls.
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According to Bakare-Oki, the toll-free line operates daily from 8am to 10pm.
He said: “The LASTMA call centre has been yielding positive results.
“We are using this medium to inform Lagos residents, especially the motoring public, to continue to leverage on this digital toll-free line to reach us on information about traffic congestion, accidents or misbehaviour of our officers on the road.
“We prioritise the feedback; the number again is 080000527862, and it is toll-free.”
The LASTMA boss said that apart from the call centre, Lagos residents could visit the authority’s physical complaint centre domiciled at its head office and operating from Monday to Friday every week.
He said: “They can reach us through our lingual franca, which is English.
“Also, we accommodate our mother tongue, which is Yoruba.
“Those that cannot speak Yoruba or communicate in English can reach us via pidgin.”
Bakare-Oki advised the motoring public to prioritise safety, adding: “They should adhere strictly to all traffic rules and regulations.”
On misbehaviour of LASTMA officers on the road, the General Manager said that it had reduced drastically.
According to him, complaints about misbehaviour of LASTMA officers have drastically reduced in the past eight months.
He said: “Reports given against my men were seriously investigated and for any confirmed to be substantial, all involved were punished.
“They faced the consequences of their misbehaviour.
“The drastic reduction is also as a result of massive training and retraining of my men.
“Apart from engaging consultants, we do internal training that comes on a weekly basis.
“All these are to rebrand and reposition the agency for a more efficient service delivery to Lagos residents.”
