Browsing: NCC

Since the establishment of the Nigerian Communications Commission, it has been consistent in deepening and protecting the rights of consumers. Indeed, one of the core mandates of the NCC is to protect the rights of telecom consumers in Nigeria. The protection of the rights is enshrined in Chapter VII of the NCC Act (NCA 2003), that gave legality to the Consumer Affairs Bureau, a key department of the NCC.

The event, held at the NCC’s Communications and Digital Economy Complex, Mbora, Abuja, was attended by the top notch of the fourth estate of the realm both physically and virtually, as well as the senior management of the Commission, including the Executive Commissioner Stakeholder Management, Adeleke Adewolu.

The Chairman of the Senate Committee on Finance, Senator Solomon Adeola (APC-Lagos West), made the threat while presiding at the beginning of a Five-Day Public Hearing on the 2021-2023 MTEF/FSP, which saw some heads of the agencies not appearing at all or sending in officers that cannot speak to revenue figures of their agencies with any authority.

At the meeting, anchored from the Commission’s Head Office in Abuja recently, the NCC reiterated its commitment to increase its partnership with consumer rights advocacy groups in the sector to expand the sphere of consumer education through timely, accurate and adequate information sharing to enhance the level of education of the average telecom consumer.

Besides this declaration, the Commission has reiterated its commitment to ensuring improvement in the Quality of Service and Quality of Experience for the nation’s over 190 million telecom subscribers, even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic.