In a bid to reinforce its commitment to first-rate experience, the lender introduced Leo, the Chat Banker, in 2018 and did not rest on its oars as it innovated with more firsts launching on Facebook in 2019 and on WhatsApp, following which it created Leo Apple Business Chat for IoS, on iPhone and iPad, a feat its peers are yet to replicate, even though some banks like Diamond Bank, now merged with Access Bank, tried with Ada and StanbicIBTC Bank’ Sami. First Bank and GT Bank also launched on WhatsApp. They were all unable to replicate the success story of UBA’s Leo.
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