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According to the report, Ecobank is leading in merchant adoption, followed by Access Bank, Zenith Bank, Union Bank, First Bank, UBA, and Polaris Bank. Others banks in the top 10 list include Keystone Bank, GTB, and Wema Bank – in that order. 

The second edition of the award, tagged: “Year of The Digital Takeover,” is a comprehensive celebration of individuals and brands that have leveraged the power of the internet to make life easier and simpler as well as facilitate growth, drive innovation, and attract new talent to the digital space.

In a bid to reinforce its commitment to first-rate experience, the lender introduced Leo, the Chat Banker, in 2018 and did not rest on its oars as it innovated with more firsts launching on Facebook in 2019 and on WhatsApp, following which it created Leo Apple Business Chat for IoS, on iPhone and iPad, a feat its peers are yet to replicate, even though some banks like Diamond Bank, now merged with Access Bank, tried with Ada and StanbicIBTC Bank’ Sami. First Bank and GT Bank also launched on WhatsApp. They were all unable to replicate the success story of UBA’s Leo.