Folake Ani-Mumuney, Group Head, Marketing and Corporate Communications, FirstBank, said in a statement in Lagos.
Browsing: Customer Service Week
In ensuring this, the bank has embarked on several initiatives that include streamlining and automating its processes, upgrading technology, training and rewarding staff excellence, all towards ensuring that customers enjoy the very best of services.
According the company, it decided to celebrate the theme of this year’s Customer Service Week: “Dream Team,” in line with Nigeria’s 60th Independence Anniversary as the strength of Zedcrest Group lies in the diversity of her people who share common aspirations for a better Nigeria.
The week-long event, with the global theme: “Dream Team,” is being celebrated from October 5 to 9 across the Bank’s branches in Nigeria.
Customer Service Week is an annual event dedicated to celebrating customers and serves as an opportunity to renew dedication to service excellence, which is usually marked within the first full week of October and this year is being celebrated from October 5 to 9, 2020.
A statement signed by the Managing Director/Chief Executive Officer, Dr. Anthony Youdeowei, said the Ikeja Electric brand is driven by an endless desire and resolve to offer customers an extraordinary experience as the company will stop at nothing to ensure that each interaction across all its touch points culminates in something more for the customer.
Flagging off the 2018 Customer Service Week at the Ikorodu branch of the bank on Tuesday, the Managing Director said the week is a huge opportunity to say thank you and to celebrate customers of the bank.