According to the document, 49 of the cases were successfully resolved with compensation paid by airlines to the affected passengers during the period under review.
NAN reports that the Nigerian Civil Aviation Regulations (Nig. CARS 2015 Part 19) prescribes minimum rights for air travellers.
Sam Adurogboye, the General Manager, Public Relations, NCAA, advised passengers not to take laws into their hands when they encounter operational hiccups, but lodge their complain through proper channel.
Adurogboye said: “It is on record that the CPD has handled and resolved several cases from aggrieved passengers.
“Therefore, the authority expects aggrieved passengers to recourse to the platform provided by the NCAA to file their complaints and seek redress or compensation as the case may be.”