Union Bank of Nigeria Plc customers in Enugu State on Tuesday cried out over their inability to carry out over-the-counter withdrawals since this year.
Some of the customers who spoke with the News Agency of Nigeria complained that the situation had left them stranded as they could not send their children back to school.
One of them, Chidi Nzekwe, told NAN that her children were scheduled to return to school on Saturday but had not done so due to the problem.
Nzekwe said her salary account was domiciled in the bank, adding that she had been saving her children’s school fees hoping that they would go back to school on January 9.
She explained that she went to the bank on January 4 to withdraw some money and was informed that it was undergoing network upgrade.
She added: “When I asked the bank officials when they would be through with the upgrade, they told me to come back the next day and when I went back, it was the same story.
“I thought it was a two- or three-day thing, but up till now the upgrade has not been completed for customers to access their money.
“My children are still in the house waiting when I can get money for them to go back to school.
“They are worried that their mates are already in school studying.”
Another customer, Phillip Okoh, said he could not imagine what was happening in the bank since this year, a situation where network would allow customers to pay in money but cannot withdraw.
Okoh quoted the bank officials as saying that he could only withdraw money through their ATM, adding that many of the bank’s customers did not use the platform.
He blamed the bank’s management for being uncaring, saying it did not require two weeks to carry out a network upgrade.
An official of the bank who pleaded anonymity told NAN that the upgrade was to improve its mobile network application.
He said the problem was not limited to Enugu but nationwide and promised that it would soon end.
He appealed to their customer to exercise patience as they were doing everything possible to correct the situation.