Ikeja Electric confirms take-off of new tariff, promises enhanced service delivery

Ikeja Electric has said the implementation of its new tariff structure would commence from February 1, 2016 in line with the Multi Year Tariff Order (MYTO 2.1) as approved by the Nigerian Electricity Regulatory Commission.
Ikeja Electric’s Head of Commercial, Folake Soetan, said the cost reflective tariff would boost the capacity of distribution companies, strengthen the power value chain and improve the quality of service to customers across the nation.
According to Soetan, the new tariff would further drive Ikeja Electric’s continuing investments and expansion plans to ensure sustained excellent service delivery to all customers within its network.
She said: “At Ikeja Electric, the new tariff represents another opportunity for us to demonstrate our commitment to transparent, equitable and reliable power distribution to our esteemed customers. We are passionate about service excellence and will continue to work closely with our customers to achieve our ultimate goal which is: let there be light for all Ikeja Electric customers.”
The new payment structure will be implemented across five major categories, including residential, commercial, industrial, special and street lights.
Soetan said the company would engage all classes of customers to explain the implication of the new tariff on billing going forward as well as reinforce how customers can take advantage of Ikeja Electric’s various payment channels for convenient, reliable and secure bill settlement.
She said: “Integrity, professionalism and transparency are some of the values that drive our operations at Ikeja Electric. We will embark on multi-stakeholder engagements that will address all enquiries regarding the new tariff to ensure full understanding by our customers. Our customers can rest assured that the process will be transparent.”
Soetan explained that in addition to the engagements, Ikeja Electric would attend to customer queries on the new tariff via its contact centre helplines, walk-in customer care centres (IE Serve), dedicated email service, Facebook, Twitter and the company’s corporate website.
She added: “Ikeja Electric is passionate about powering homes, communities, lives and businesses across its network. We are confident that the new tariff as well as our ongoing metering, customer enumeration and technical audit projects will enhance the quality of our service. We appeal for the support of our customers by way of prompt bill payment and exposure of energy thieves and vandals that attack our equipment and installations. This will make more power available to bonafide Ikeja Electric customers.”