The Ikeja Electricity Distribution Company Plc on Monday appealed for understanding by its consumers over difficulty in accessing new payment platforms for the payment of their monthly bills.
Pekun Adeyanju, the Assistant General Manager of Public Affairs Division of Ikeja Electric, told the News Agency of Nigeria in Lagos that the difficulty or delay would soon be remedied.
Adeyanju said that the management was putting everything in place to rectify the problem and make it easier for consumers to pay.
He said: “We have received series of complaint as a result of our new payment platform for prepaid and postpaid consumers.
“It is certain that these problems should arise because it is new and the management is doing everything possible to make sure that these problems are resolved within this week.
“I am hopeful that by the time our consumers are paying their next monthly bill, it won’t be difficult again.
“They should please bear it with us.”
NAN recalls that Ikeja Electric on November 11 said that consumers could now pay bills or buy tokens via vouchers, Point-of-Sale terminals and bank branches following an upgrade in the company’s systems.
It said the systems were to enhance secure, convenient and more efficient payment options.
It said that the new platforms were being powered in collaboration with First City Monument Bank, United Bank for Africa and Nigeria Inter-Bank Settlement System to ensure that post-paid customer accounts were credited promptly.