The Minister of Interior, retired Lieutenant General Abdulrahman Bello Danbazau, in Abuja has inaugurated a new e-Citibiz Automation Call Centre for ease of doing business in the country.
The e-Citibiz Automation Call Centre is a project to ensure that Citizenship and Business Department in the Ministry is automated to ease delivery of services.
According to Dambazau, the project is in line with the “Presidential Order 2017” to address the ease of doing business in Nigeria as well as to promote economic development, noting that the Executive Order is geared towards the promotion of transparency and efficiency in the country’s business environment.
He said further that the use of the automation call centre would reduce unnecessary contact with people and deliver services in good time.
The Minister expressed happiness that the project had been completed, adding: “This is one of the moments I have been waiting for since three years.
“What that means is that with this call centre, there will be no more direct contact with applicants from outside.
“So I would not want to see anybody coming in here to inquire about anything because we have all the necessary platforms for service delivery.
“It also means that we must keep the period we have identified, if we say application should not take more than one week, we must keep to it so that nobody will even find it necessary to make complaints.
“We are doing this not only in the interest of Nigerians but the world.
“We are also doing this in order to encourage investors.
“If you are encouraging development, you are encouraging security.”
Danbazau thanked President Muhammadu Buhari for the provision of funds for the project.
The Minister, who made a test call on the facility, said the project was the Ministry’s contribution towards the implementation of Vice President Yemi Osinbajo’s policy directives for the ease of doing business in Nigeria.
In his welcome address at the event, the Permanent Secretary, Ministry of Interior, Dr. Muhammad Bello Umar, congratulated the Minister for the successful completion of the project.
Umar assured that the facility would be properly managed by the staff of the Ministry to ensure quick delivery of services to Nigerians in line with the Presidential directives for the ease of doing business in the country.
The Director, Citizenship and Business, Hajiya Aisha Rufa’i, expressed gratitude to the Minister for his commitment and thoroughness to see that the project was completed.
Rufa’i commended the Permanent Secretary for his support within the short period he assumed duty in the Ministry.
Rufa’i also extended her thanks and commendation to the entire staff of the Ministry for their cooperation and commitment towards the success of the project.
Joel Adi, the Managing Director/CEO of Anchor Data Ware Solution, gave a brief description of how the facility works and how customers could access the centre.
Adi said the facility had five agents to attend to inquiries by customers with options in Hausa, Igbo, Yoruba languages as well as English and Pidgin.
Adi said updates would be carried out by those agents, explaining that customers or applicants could register on the platform with a valid e-mail address and valid telephone number.
He gave the website address as: https.//ecitibiz.interior.gov.ng.