• Home
  • Privacy Policy
  • Ad Rates
  • Submit News
  • Contact Us
The Eagle Online
  • Home
  • News
  • Sport
  • Politics
  • Column
  • Business
  • Life & Style
    • Crime
    • R&D Health
    • Diet and Fitness
    • Intimacy
  • Entertainment
    • Photos
    • Fashion
    • Movies
    • Music
  • Advert Rates
  • Contact Us
No Result
View All Result
  • Home
  • News
  • Sport
  • Politics
  • Column
  • Business
  • Life & Style
    • Crime
    • R&D Health
    • Diet and Fitness
    • Intimacy
  • Entertainment
    • Photos
    • Fashion
    • Movies
    • Music
  • Advert Rates
  • Contact Us
No Result
View All Result
The Eagle Online
No Result
View All Result

Customer Service Week: How we’ve been achieving customer satisfaction

Hassan Muaz by Hassan Muaz
October 8, 2020
in Business, Economy, Featured
2 min read
0
Customer Service Week: How we’ve been achieving customer satisfaction
Share on FacebookShare on TwitterWhatsApp

Pan African financial institution, United Bank for Africa Plc, has said the recent transformation of its processes was to ensure that customers’ expectations are not only met, but surpassed, while enjoying seamless and world-class banking services.

In ensuring this, the bank has embarked on several initiatives that include streamlining and automating its processes, upgrading technology, training and rewarding staff excellence, all towards ensuring that customers enjoy the very best of services.

UBA’s Head of Operations, Alex Alozie, who explained this during a virtual media parley on Wednesday to mark the 2020 Customer Service Week, said the bank has intensified its focus on putting the customer first whilst still reaffirming its leadership position.

Alozie said in line with this year’s theme: “Dream Team,” which embodies UBA’s core goals, the bank has recorded considerable milestones in its journey.

He said: “In the last one year we have embarked on an intensive drive to transform our services across all service touchpoints including but not limited to banking halls, channels – internet, mobile, USSD, etc in Nigeria, Africa, and territories where we operate.

“We have ensured that our customers enjoy self-service, where they can carry out their transactions seamlessly on their devices, without visiting the banking hall.

“This has further boosted customers’ confidence as the services provide ease and convenience, especially during the Covid-19 pandemic.

“Honestly, I will say that the pandemic brought out the best of us. With newly improved products like UBA Connect – where our customers can carry out transactions from anywhere in the world – and our recently improved Mobile App, our uptime has improved significantly, and our branch operations have also recorded considerable improvement.

“All these are the outcome of the transformation journey which we embarked upon.”

Alozie added that there have been cases of failed transactions and the bank has taken relevant corrective and preventive actions for service improvement.

UBA’s Group Head, Marketing and Customer Experience, Michelle Nwoga, pointed out that the bank is focused on being more intentional in the quality of service delivery to customers.

Nwoga added that strategic initiatives have been implemented to deliver a different experience to customers across all service touchpoints.

According to her, UBA is keen on meeting the demands of today’s diversified customer base by focusing on innovation, process re-engineering, experience optimisation and technology upgrade among others, adding: “This is all in our effort to improve our service delivery, improve our customers’ satisfaction, and deepen our market share.

“Apart from this, we have also embarked on thoroughly equipping our people to deliver exceptional service, while also leveraging on data for insight to guide business decision making.

“We are no longer a one-size-fits-all organisation, as we now personalise services based on individual specific demands; this is largely because we know that the customer is the only one that matters, and we tailor all our activities in line with their expectations.”

The Customer Service Week is celebrated annually all over the world and recognises the importance of customer service and seeks to show appreciation to the staff who serve and support customers with the highest degree of care and professionalism.

RelatedPosts

Zedcrest Group celebrates Customer Service Week

Customer Service Week: Polaris Bank delights staff, customers

Heritage Bank celebrates 2020 Customer Serve Week with glamour

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than 21 million customers, across over 1,000 business offices and customer touchpoints in 20 African countries.

With a presence in the United States of America, United Kingdom and France, UBA is connecting people and businesses across Africa through retail, commercial and corporate banking, innovative cross-border payments and remittances, trade finance and ancillary banking services.

Tags: Alex AlozieCustomer Service WeekDream TeamUBA
Share29Tweet18SendShare7

Related Posts

Zedcrest Group celebrates Customer Service Week

Zedcrest Group celebrates Customer Service Week

October 8, 2020
Polaris Bank introduces Target Savings Account

Customer Service Week: Polaris Bank delights staff, customers

October 8, 2020
Heritage Bank celebrates 2020 Customer Serve Week with glamour

Heritage Bank celebrates 2020 Customer Serve Week with glamour

October 5, 2020
UBA shareholders ratify N34.19b dividend for 2019

UBA rewards 100 more customers with N100,000 each in fresh bumper draw

June 6, 2020
UBA shareholders ratify N34.19b dividend for 2019

Experts at UBA Africa Day Conversations list key areas for continents’s development

May 28, 2020
UBA rewards 100 customers with N100,000 amid COVID 19 Meltdown

UBA rewards 100 customers with N100,000 amid COVID 19 Meltdown

May 6, 2020

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

COVID-19 Update

Fuel queues: MOMAN advises Nigerians against panic buying

COVID-19 : AstraZeneca vaccine safe, efficacious – PTF

COVID-19 pandemic unlikely to end in 2021 – WHO

COVID-19 vaccines shipped by COVAX arrive Nigeria

COVID-19: NCDC announces 360 new infections, eight more deaths

Most Read

  • FG implements new retirement age for teachers with conditions

    FG implements new retirement age for teachers with conditions

    290 shares
    Share 116 Tweet 73
  • Updated: How we secured release of 279 Zamfara schoolgirls – Gov. Matawalle + Photos

    216 shares
    Share 86 Tweet 54
  • EFCC deepens Tinubu probe, asks CCB to produce asset declaration form

    213 shares
    Share 85 Tweet 53
  • Primate Ayodele to Governors: Don’t beg Northerners to bring food to South West

    493 shares
    Share 197 Tweet 123
  • We are struggling to pay salaries – FIRS

    182 shares
    Share 73 Tweet 46
  • Driver arrested with human heads in Ondo + Photo

    190 shares
    Share 76 Tweet 48

Ease Slash


Subscribe to Our Newsletter

Check your inbox or spam folder to confirm your subscription.







https://theeagleonline.com.ng/wp-content/uploads/2020/05/VID-20200510-WA0000.mp4

Chat with us now

Most Commented

  • DSS invited our leaders for blocking food to South —Northern traders

    DSS invited our leaders for blocking food to South —Northern traders

    81 shares
    Share 32 Tweet 20
  • I know those behind abduction of Zamfara schoolgirls, it’ll shock you — Gov. Matawalle

    427 shares
    Share 171 Tweet 107
  • Primate Ayodele to Governors: Don’t beg Northerners to bring food to South West

    493 shares
    Share 197 Tweet 123
  • Obaseki celebrates Adeboye at 79

    68 shares
    Share 27 Tweet 17
  • Oyedepo, Enenche, others congratulate Adeboye @79

    68 shares
    Share 27 Tweet 17

Latest

Gunmen abduct another foreigner in Ekiti

Policeman to Panel: Suspect was killed in gun duel between cultists, police

March 3, 2021
NDLEA seizes 20 tonnes of illicit drugs from 87 suspects in Borno

NDLEA intercepts 115kg of cannabis in Rivers

March 3, 2021
Michael Essien loses over 1m social media followers for supporting LGBT

Michael Essien loses over 1m social media followers for supporting LGBT

March 3, 2021
FIFA

Zamalek faces transfer ban following FIFA’s ruling on Ghanaian player

March 3, 2021
AKTH says it’s first Nigerian hospital to conduct obesity surgery

AKTH says it’s first Nigerian hospital to conduct obesity surgery

March 3, 2021




  • Home
  • News
  • Sport
  • Politics
  • Column
  • Business
  • Life & Style
  • Entertainment
  • Advert Rates
  • Contact Us

© 2020 Premium Eagle Media Limited.

No Result
View All Result
  • Home
  • News
  • Sport
  • Politics
  • Column
  • Business
  • Life & Style
    • Crime
    • R&D Health
    • Diet and Fitness
    • Intimacy
  • Entertainment
    • Photos
    • Fashion
    • Movies
    • Music
  • Advert Rates
  • Contact Us

© 2020 Premium Eagle Media Limited.

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.