The Nigerian Electricity Regulatory Commission has constituted a “Nigeria Electricity Supply Industry Situation Room” led by its Commissioners, Top Management Staff and System Operators.
NERC made this known in a statement in Abuja on Friday by Samuel Ekeh, Principal, Public Affairs Unit.
Ekeh said the Situation Room was put in place with the objective of mitigating the risk of service disruptions in the electricity industry.
According to him, the decision was in consideration of adverse impact of the current movement restrictions as part of the efforts to curb the spread of COVID-19.
He said: “In this regard, a directive on Continuity of Service in NESI has been issued to all operators in the electricity industry with a view to ensuring that their respective service continuity plans are activated immediately.
“The plans prescribed by the commission includes, contingency arrangements to accommodate essential staff on-site; health and isolation facilities for a localised outbreak of COVID-19.
“Provision of vital resources including food, medical supply, and other essentials; emergency sourcing of essential spare parts and consumables.”
Others, according to Ekeh, were plans for monitoring of critical assets and other infrastructure; arrangement for early clearance of technical faults; and alternative channels for engaging with customers.
He said in support of the functions of the Situation Room, the general public was hereby advised to use the following channels of communication to directly contact the commission on customer care issues, with emphasis on prolonged outages of power supply.
He listed the service provider contacts:
Abuja Electricity Distribution Company (AEDC) 08052158644
Benin Electricity Distribution Company (BEDC) 08036275127
Eko Electricity Distribution Company (EKEDC) 08036275127
Enugu Electricity Distribution Company (EEDC) 08039221710,
Ibadan Electricity Distribution Company (IBEDC)08052158644
Ikeja Electric (IE) 08074403007
Jos Electricity Distribution Company (JEDC) 08052158644
Kaduna Electricity Distribution Company (KAEDCO)08039221710
Kano Electricity Distribution Company (KEDCO)08036275127
Port Harcourt Electricity Distribution Company (PHEDC) 08074403007
Yola Electricity Distribution Company (YEDC) 08039221710.
Ekeh also said customers could text and WhatsApp or email: 09090022887, [email protected], 07064019522, [email protected].