The Abuja Electricity Distribution Company on Thursday said it was studying the document from Nigerian Electricity Regulatory Commission ordering it to refund over-billed customers.
The commission had on April 16 issued a notice on the company for enforcement action over what it described as “manifest and flagrant breaches” of approved methodology for estimated billing of electricity consumers.
It said the company tripled its customers’ bills issued in September 2014 and issued it as bills for October 2014 without evidence of a commensurate increase in electricity supply within the same period.
Ahmed Shekarau, the Head of Media and Public Relations of the company, told the News Agency of Nigeria that the company would make its position known after studying the document.
“We are currently studying the NERC order and we will make our position known in due course,” Shekarau said.
It would also be recalled that customers have complained severally about estimated billing by the company.
Meanwhile, the AEDC said that it was abiding by the order of NERC not to collect fixed charge from any customer not supplied electricity continuously for more than 15 days.
The NERC in May 2014 said that consumers who did not receive electricity supply for more than 15 days continuously would not pay fixed charge for that month.
Shekarau had made the clarification contrary to claims by some customers that the company was not abiding by the order.
He said that affected customers must always report to officials of the company for action to be taken.